Gallant Consultants Ltd provide outsourced human resources, induction, testing and performance management services in coordination with HR departments.

Outsourced Human Capital Services

Training Business Process Outsourcing (BPO) refers to the transfer of part of or the entirety of a training, development or human capital function from an internal department to an external service provider.

Gallant Consultants Ltd provides a range of outsourced services to medium and large enterprise and government departments in the areas of training, development and human capital management.

Below is a summary of our skills and core competencies in the outsourced human capital sphere.

Training

In our core subject matter area of training, we provide a range of value-add services to the Learning and Development vision of medium and large sized organisations. These include:

• Providing trainers for in-house designed programmes
• Designing programmes for in-house implementation
• Full service delivery of programmes and materials
• Train the trainer for existing enterprise trainers
• Training Needs Analysis (TNA)
• Training and Development Strategy design
• Management of existing Learning Management Systems (LMS)
• Design and project management for the deployment of a new LMS
• LMS upgrades and integration
• Online material development

Development

The area of development focusses on individual employee outcomes with the outsourced services, to LearnCorp, covering:

• Employee induction programmes
• Employee manual development, re-vamp and updates
• Goal setting and alignment/re-alignment
• Coaching
• Mentoring
• Intervention strategies
• Mediation

Human Capital Management

Strategic matching of goals and objectives to training at the departmental level is an important attribute of good human capital management programmes as fixes problem areas and illuminates talented staff. Our human capital services cover the individual employee from learning, personality profile, team dynamic, results and growth perspectives.
The services that LearnCorp can take on as part of an outsourced model include:

• Personal style inventories
• Personality style analyses and testing
• Team cohesion management
• Issues detection and management
• Talent management
• Retention issues and resolutions
• Morale and strategic intent

Our services are administered by quality staff specialised in training, development and human capital. As part of our service proposals, we provide two distinct points of difference.

Our Points of Difference

The main points of difference in our outsourced service are:

We conduct a pragmatic cost benefit analysis of the potential to outsource work to us. If it does not make financial sense to do, we will be the first to tell you what matters to you- a credible opinion on the value of outsourcing, even if it means we forgo a business opportunity.

We guarantee our work by way of a well explained, honest and well defined set of criteria that place 15% of our fees at risk if we do not deliver what we promise. We would agree with you the goals we need to achieve pegged to the goals of your staff and the Balanced Scorecard (or other measurements tools) used in your organisation. If we fail in achieving all our goals to the level we promise, we pay you back 15% of our fees. Conditions and detailed terms apply, but we are honest about offering you this true warranty.

The Benefits of Business Process Outsourcing for Training and Development

There are ample benefits gained from outsourcing training and development to an external organisation. Some of these include:

• Making the training cost a variable expense
• Allowing specialist training to take place at a much lower cost given theongoing nature of training
• Training operations are scaled more easily to accommodate size increases and reductions in the workforce
• Training flexibility is enhanced

But most importantly, outsourcing allows companies to focus on what they are designed to do, which is most often not training.

Our Offer

We will gladly provide you with an in-depth proposal that relates to whether outsourcing of training and development would work for your organisation. To do this, we would seek from you a rough idea of the areas you are contemplating outsourcing and so

Human Resource Services

The intellectual and practical knowledge of our practitioners allows LearnCorp to not only train and upskill, but also manage human resources. Our Human Resources Services cover a wide array of HR activities relevant to medium and large firms including:

• Job design
• Job description
• Job specification
• Induction services
• User manuals
• Interview shortlists
• Facilitation and group induction
• Succession planning
• Remuneration benchmarking
• Workplace Health and Safety (WHS)

We provide these services on an individual assignment basis as well as in ongoing contract mode.

Psychometric Testing for Employees and Sales Teams

At LearnCorp, we not only provide training, but have the in-house skill and resources to undertake psychometric and psychometric-like tests for your employees, for individuals and for sales teams.

What is Psychometric Testing?

Psychometric testing is personality testing that classifies an individual in terms of personality and tendency. It helps place teams in the best possible structure, helps sales forces work better and it can improve negotiation tactics and customer service.

Who is it for?

This type of testing works for a range of employees and managers. Sales staff, call centre staff, administration and operations staff can all potentially benefit from this type of testing. It can potentially improve responses from employees to customers, enhance sales drive or make the organisation structure more efficient.

What is the Test About?

The test asks you basic questions about how you would respond in various scenarios. For example, whether you are more practical or more people focussed, whether you value time over a chat and so forth. Basic, life-like scenarios are posed and the respondent answers them. Through the response template, we get to classify the individual into a particular personality profiles.

Is there a Pass Mark for the Test?

The test is not an exam, so there is no pass or fail. There is no “good” and “bad” personality. All personality types are good and what the test attempts to do is to see what things your personality style values more. This helps you deal with other people and also manage what you want from people.

This type of testing is similar to personality testing and provides an analysis of the strengths of the individual and the areas of training that are the most impactful on the person’s behaviours and work results. We conduct several types of tests in two categories:

For general employees and potential employees

For sales professionals, sales teams and sales candidates

Personality Tests

Personality tests measure your behavioural style, opinions and motivators such as your preference to work in a group or as part of a team. Personality tests also measure personal attributes such as interactions with others, direction, values and areas of strength at work.

Aptitude Tests

Aptitude tests are designed to measure an employee’s capacity for cognitive behaviours at work. Each test question in this test has only one correct answer, and everyone can correctly solve all the test questions. There is a time limit to each test as these show the difference between different respondents. The test helps understand how the different parts of the individual work to create the person’s intelligence. For example, how we use our intelligence at work and how we make decisions.

Verbal Reasoning Tests

The test measures your ability to identify critical issues from written material such as reports, and logically derive conclusions from written facts or data. It is almost like a skim-reading test that measures your ability to detect important facts in a document.

Benefits of these Tests for Organisations

The tests above along with our individual and group reports carry the following benefits:

• A better understanding of team composition and team management
• A chance at improving sales outcomes and managing areas of strength and weakness
• The potential to improve lead generation and reduce sales call reluctance rates
• The potential to provide better customer service at times of complaints or technical problems

The ability to select any future training in areas that need attention

Costs

The costs of these tests are extremely reasonable, thus generating an excellent potential return on investment for the organisation and the team.

Our costs range from $150 per test to around $400 per test depending on the number of tests being conducted and the type of test.

What do I get for this Fee?

You get the full test and a complete personality report  at the end with the result and with all the relevant areas of focus that help you deal with other people and highlights of what works best for you in business relationships.

Contact LearnCorp for an Obligation Free Discussion

We will be glad to assist you with a confidential, obligation-free discussion about the usefulness or otherwise of these tests for your employees or organisation and how we generally go about delivering them.

Corporate Business Consulting and HRM Services

LearnCorp, in addition to training services, is a leading professional services company that helps organizations improve performance through effective people, risk and talent management. With experts in every area of Human Resource Management and in Business Consultancy, we offer solutions in the areas of employee benefits, talent management, rewards, and risk and talent management.

Our firm provides a wide variety of human resource services including HR outsourcing, performance management, organizational development and policy and procedure development. Our business consulting services can be provided on-site or off-site or a combination that best suits your needs. Some organizations select our services to supplement an existing human resource department while others find it advantageous to utilize our services in place of a formal human resource function.

Our Services

Managing Your Team: LearnCorp provides the essential building blocks to help you effectively employ and manage your team.  We’ll give you the tools to develop and retain the best and the brightest people in your organisation or RTO while focussing on achieving a sustainable HR position.

Managing Team Skills and Alignment to the Business Goals: We also design, develop and implement in-house training programs to align your Human Capital with your business plan and strategic direction. Our prime role is to assist the client to identify needs, develop an action plan and facilitate change to enhance the success of your organization through aligning training with goals. Our management, human resource, and training services are designed to improve productivity, efficiency, communication and employee morale.

Sales Programme Development: Our intimate knowledge of sales training techniques means that we can develop a HR plan to retain, upskill and cross-skill sales staff for better results. We use a proprietary sales audit system that allows us to hone in on the skills needed by each individual sales person to achieve better.

Resolving Business and HR Issues: Workplace disputes generally effect productivity and can have a profound effect on morale.  If you have an issue with a staff member, or issues within management, we have the skills and resources to resolve your conflict effectively and efficiently.

Legal Compliance: LearnCorp provides advice on the Fair Work legislation, the National Employment Standards and relevant Modern Awards and how these affect your business. We will ensure you comply with the legal requirements and avoid litigation without significantly impacting the way you do business.

Organsiational Re-Structuring and Succession Planning

We assist with the re-alignment of organisational structures to suit downsizing, re-sizing, mergers and acquisitions and we also undertake succession planning by working with your team to enable transition, hand-over and human capital transition arrangements.

About our HR Consultants

Our Human Resource consultants are members of the Australian Human Resources Institute and are all Certified Practicing Human Resource Professionals (CAHRI) with a minimum of 10 years experience each in managing human resource issues, teams and HR alignment with business needs.